Tele-Plus Testimonials

Let me just tell you… if you are ever searching for a phone provider, security for your business or MSP for internet and computer security at your business, consider TelePlus out of Hagerstown. I started working with TelePlus a few years ago as we were growing and Vonage was not reliable nor able to grow with us. We started with phones, then when we bought our building four years ago, we added security. This year we added their Managed Services for all our computers. Let me tell you my experience just today. Their phone crew are amazing and worked through some very challenging requests I made and always came through for me. They are always just a text or call away. I emailed my rep at TelePlus to ask if he could help with adding one of my staff’s profile to the desktop computer in our MD office. He reached out to her within minutes and completed the request. Next, responded to my email to let me know it was completed. It took like five minutes! This is the normal with TelePlus. They are truly a great service provider and a great team of professionals.    

“We have had the pleasure of partnering with Tele-Plus for three plus years for all our IT, telephone and alarm system needs. The representatives and technicians at Tele-Plus have always been outstanding and efficient. When it came time to install our second site facility needs, we knew that Tele-Plus was our partner of choice. The project management skills, communication, and ability to swiftly build and assimilate our data needs and information are second to none. Your team’s knowledge of our business model and communications was extremely valuable in the development of our communications strategy and pipeline. I would recommend Tele-Plus to any business that is making the tough decisions to who they want to choose as their business IT partner. We look forward to working with you in the future.”

“We want to convey our appreciation for the professional installation of the alarm system project recently awarded to your company. The work was performed by the technicians virtually without any interruption of our normal daily routine. We believe that the candidness regarding the discussions and suggestions offered by you and your employees are very valuable business assets. We are convinced that should we have any problems, questions or technical issues; your company will have no problems resolving them.”

“I’m very appreciative of the response and treatment I have received over the years from your employees…when I call, I always receive a nice voice on the other end. I know I have been heard and my issue is understood…and steps are taken to resolve the issue.”

“I just wanted to take a few minutes and let you know how pleased I was with the work that your crew did. The transformation of our IT room is night and day. I was really impressed with the professionalism that Rick Divver exhibited. Richard went above and beyond the call of duty and although most individuals might have shown some frustration, he did not waiver and I can quote him as saying, “I am here for your guys.” Without hesitation I will directly refer anyone to use your services.”

“We have been with Tele-Plus for close to ten years now. I heard about them through my Father-in-Law’s business, and they just loved them. We have been very pleased with Tele-Plus, they are great with equipment, and their customer service is amazing. I would 110% recommend Tele-Plus…they are top notch! We did a lot of research this time around, and no one could come close to what Tele-Plus can offer for services, and for pricing!”

I am writing to let you know how much I appreciate the outstanding customer service that your staff provides for us. The Tele-Plus staff are always very attentive and helpful to us each and every time we call for service. The employees we interacted with are always very knowledgeable and seems genuinely interested in helping us get to the bottom of every issue we present to them. Because of the efforts and the pleasant personalities of the Tele-Plus staff we will continue to use their services, as well as recommend Tele-Plus to others. You have put together a great team that makes customers feel respected, appreciated, and valued. We truly appreciate all that you do and have done for us! We look forward to working with your team again in the future. Thank you!

I was very appreciative that the salesperson, Shane Morrow, was willing to attend a Wednesday evening meeting with the Board of Directors. It was important for the board to hear his suggestions to upgrade our system and to answer questions. He made a good impression – making it a done deal. We were very pleased with the assistance we got with updating our system – the installation and how it has worked since its installation. It is comforting to know we are properly alarmed (security and fire) and that we have a user-friendly accountability system. It has allowed us to consider eliminating some old habits and made us more user friendly.

I wanted to write a very quick note, but with a very heartfelt “THANK YOU” for your recent work after our cyber-attack. Needless to say, we were all dismayed in the offices and hit a point where no one could access any data files from our server. We quickly learned that our system had been penetrated with rogue files and we could have effectively been held for ransom. With the quick action of your staff, you were able to not only eliminate the threat form our system, but fully restore all data files from the back-ups which are continuously created. Fortunately for us this incident provided only a minor inconvenience in terms of our normal work flow, and caused no real damage or financial harm to my business, which I am eternally grateful for. Please convey this message to all of your staff members and I thank you and them for your excellent service and attention paid to my business.